About StartPoint Counselling

Here’s why you’ll get the results you’re looking for.

This page is about us but it is also very much about you. We understand how relationships, family, finances, self-esteem, and self-worth are being impacted by our Society.

With our help, you can live, love and enjoy life again.

Your bright happy future can be achieved by working with us and dealing with any stress, anxiety, depression, overwhelm, traumas and or grief.  All these emotions take their toll on our relationships.

We’ve noticed any weakness in your relationship with yourself or others can feel like it’s being magnified. This can impact our ability to think clearly and over time will affect our health, lowering our immune system at a time when we need it to be reliable.

Tracey Portrait

Tracey Janke
Dip. Couns. M.A.C.A.
Certified Life Coach
Cert. NLP Practitioner
Grad. Couples Institute
Cert. Erickson Hypnotist

Author of “Reignite the Spark”

About Tracey

In my life, there have been many challenging times that left me down and wanting to give up. As hard as it was, I eventually got back up again, worked diligently at finding an answer and applied that answer.

Was it easy? NO! but I ended up with the results I wanted.

Like many, I bought into the life plan of going to school, getting a good education, getting a good job, working hard, and being successful.

I bought into the plan of putting in the maximum effort now, making sacrifices now to enjoy the benefits that you will reap in the future. What nobody told me was that it is not this simple.

Most of our upbringing sets us up to fail, and I did that successfully repeatedly, despite the maximum effort and maximum sacrifice.

I was left frustrated, blaming myself for failure and beating myself up and every opportunity. After all, it must be my fault. Having to live paycheck to paycheck, I couldn’t see how I could ever be in a different place.

After a lot of hard work, I ended up part owning a multimillion-dollar business. I finally thought that things were going to work out. However, the Global Financial Crises had other ideas. Eventually, things got so bad that the company went into administration. I ended up bankrupt, losing my house and car and damaging my credit rating for seven years.

At the age of 50, I was faced with having to rebuild my life. I didn’t want to do it anymore. Everything I believed in had failed again and again. I didn’t know what to do.

They say that if you are standing in a hole, then stop digging. I did that by realising that everything I based my life on to this point was unworkable. Every belief I had was questioned by me. Then I began to look at the beliefs that people had who were actually achieving the things I wanted in life.

I studied counselling because I needed to understand better what is behind people failing or being successful. It changed my understanding of life, my view of life, and the results I get in life.

Over the last ten years, I have built extensive couples counselling and coaching skills specialising in broken trust, damaged self-esteem, and anxiety. Coupled with my intuitive ability to see through the presenting issues to the things driving the problems, I have the winning formula for making the changes you are looking for in your life and relationships.

If your relationship is experiencing difficulties and you both are committed to working on it, or you are struggling as an individual and are committed to change, I can promise you one thing. I will find a way for you to have your ideal life and relationship. Your success is my success.


Relationships, Life Coaching, Self-Esteem, Self-Confidence and Anxiety

Counselling Provided in the Following Areas:

Relationships, Life Coaching, Self-Esteem, Anxiety, Depression, Anger, Grief and Loss, Habit Modification

Break the Post Domestic Violence Cycle

Kate Maginnis
Diploma of Counselling

About Kate

I am a proud parent of 3 great kids, and although I am in a great place in my life now, like everyone, I too have had my share of challenges to face and overcome. In the past, I have suffered from depression and suicidal ideation. I have come through years of the many forms of domestic violence, relationship difficulties, single parenting challenges, financial difficulties, grief & loss of loved ones and had low self-worth and made it to the other side. I felt alone, and like it was hopeless in many of these periods in my life, I felt helpless and needed help but no one in my life at the time seemed to understand or could help me.

After overcoming all those challenges, I found myself reflecting on the things I had been through, and I started thinking about others who may be going through situations as I did. It deeply saddened me to think of others suffering, feeling alone or hopeless. It was that moment that I decided I wanted to be able to be there for others and have the skills and knowledge to be able to help them see hope again, so I did my studies and became a counsellor.

My genuine empathy for other people is what has driven my passion as a counsellor and will continue to drive it throughout the rest of my working career.

If you are looking to make a change, then your starting point is a phone call away. Click the button below.


Relationships, Child and Adolescents, Families, Domestic Violence

Areas of Counselling:

Relationships, Child and Adolescents, Families, Self-esteem, Self-Confidence, Anxiety, Depression, Anger, Grief and Loss

Relationship Counsellor

Camila Mendoza 
Diploma of Counselling
Advanced Major in Relationship Counselling and Conflict Resolution

About Camila

Camila is available via telehealth only

After working for 14 years in multiple roles in hospitals and the community as a health professional, I felt the need to find a career that had more impact on people’s lives, and counselling gave me that opportunity.

I am originally from Colombia, and Australia has been my home for the last 22 years. I feel privileged to be Australian and have the opportunity to make a difference in the lives of the clients I work with.

I believe that our life experiences help us to understand better the challenges people face in life. I moved countries as a young adult, learned a new language, completed my university studies in Australia and had two children. I have faced all the challenges that come with the process of continually adapting to a new culture, a new career, a new job, a new role in life and new relationships.  I believe helping people is my strength. It fulfils me to help others on their path. I am very empathic and passionate about assisting people to overcome difficulties and achieve their full potential.

I hold a Diploma of Counselling with an Advanced Major in Relationship Counselling and Conflict Resolution from the Australian Institute of Professional Counsellors. I also have a Major in Abuse Counselling and have done extensive professional development in working with Domestic Violence.

If you are looking to make a change, then your starting point is a phone call away. Click the button below.


Relationships, Conflict Resolution, Domestic Violence, Abuse

Counselling Provided in the Following Areas:

Relationships, Conflict Resolution, Self-Esteem, Anxiety, Depression, Anger, Grief and Loss

Malcolm Portrait

Malcolm Janke
Business Manager

About Malcolm

Customer service has always been a vital part of any role I have ever had in my working life. From my years working for Westpac bank in various positions dealing with the public to owning and operating a transport business, I have always been passionate about looking after the customer.

In my experience, there are too many places that don’t value the customer. It has never gone down well with me when a business does not look after me. So I make it my mission to ensure that our customers are given the respect and understanding they deserve.

From your initial phone call or web enquiry to booking and follow-up, I will do my utmost to ensure that your experience is warm and supportive. While I’m not a counsellor, I am friendly, understanding and will take your concerns seriously.

Give me a call, and I will be able to assist you.