About StartPoint Counselling

Here’s why you’ll get the results you’re looking for.

This page is about us but it is also very much about you. We understand how relationships, family, finances, self-esteem, and self-worth are being impacted by our Society.

With our help, you can live, love and enjoy life again.

Your bright happy future can be achieved by working with us and dealing with any stress, anxiety, depression, overwhelm, traumas and or grief.  All these emotions take their toll on our relationships.

We’ve noticed any weakness in your relationship with yourself or others can feel like it’s being magnified. This can impact our ability to think clearly and over time will affect our health, lowering our immune system at a time when we need it to be reliable.

Individual and Relationship Counselling.

Tracey Janke
Dip. Couns. M.A.C.A.
Certified Life Coach
Cert. NLP Practitioner
Grad. Couples Institute
Cert. Hypnotherapist

Author of “Reignite the Spark”

About Tracey

Life threw me some tough curves, leaving me discouraged and ready to quit. But somehow, I always managed to stay in the game. With no easy solutions readily available, I searched tirelessly for answers that would make a difference. But if I am honest, I was always looking for the magic bullet, the instant answer that so many people want.

My educational system and upbringing left me believing in an all-too-familiar plan of working hard in school, landing a great job, and aiming for success. But that doesn’t always produce the desired results. Despite giving it my best shot time after time, I experienced disappointment rather than reward until I learned to approach things differently.

After working hard for what seemed like an eternity, I had achieved the seemingly impossible, becoming part owner of a multimillion-dollar business. But fate had different plans – as soon as things started looking up again, the infamous Global Financial Crises hit hard and left my dream in tatters. The consequences were severe: bankruptcy and losing my house and car – even damaging my credit rating for seven years! At 50 years old, with yet another failed attempt under my belt, all beliefs shattered one by one. I thought there was no way out anymore…

So, I studied counselling and searched for and worked out many secrets to dealing with life, the roadblocks and brick walls, frustrations, and anxiety.

These are not magic bullets, but there are answers for those willing to put in the effort.

It doesn’t matter whether you are struggling or achieving mediocre success. I can help you, whether it’s your relationship, anxiety, depression, the fallout from a tough childhood or stress from your job. Let me help you achieve the success you deserve!

I am constantly studying to improve my skills and am passionate about helping people reach their full potential. My qualifications as a Counsellor, Life Coach, Hypnotherapist and NLP practitioner provide me with an array of specialist knowledge to draw upon.

Whether tackling individual or relationship problems, I produce real-life solutions that promote lasting change!

To work with me, you need to be committed to the journey. There will be work to be done. My availability is often limited. I specialise in working with more challenging cases. My pricing structure reflects my degree of experience and expertise.

To find out what I can offer you in your situation, book a 15-minute complimentary call with me.


Relationships, Life Coaching, Hypnotherapy, Trauma, Self-Esteem, Self-Confidence and Anxiety

Counselling Provided in the Following Areas:

Relationships, Life Coaching, Self-Esteem, Anxiety, Depression, Anger, Grief and Loss, Habit Modification

“I must say Tracey is the best in the biz, if you want someone that gets straight to work on you and your significant other she is the woman for the job. I love that she doesn’t sugar coat anything and gives you her absolute honest opinion whether you want to hear it or not. It’s exactly what I needed and I can’t thank you enough.”

“We’ve had a few sessions with Tracey since both as a couple and solo for the issues we needed to work on. My wife is more confident than ever now that she’s worked on her own issues with Tracey. If you’re unsure about counselling, I can tell you that it’s the best money we’ve ever spent and that you will get more than you pay for.”

Relationship, Individual, Adolescents and Children's Counselling

Kate Maginnis
Diploma of Counselling

About Kate

Kate has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

I am a proud parent of 3 great kids, and although I am in a great place in my life now, like everyone, I had my share of challenges to face and overcome. In the past, I have suffered from depression and suicidal ideation. I have come through years of the many forms of domestic violence, relationship difficulties, single parenting challenges, financial difficulties, grief & loss of loved ones and had low self-worth and made it to the other side. I felt alone, and like it was hopeless in many of these periods in my life, I felt helpless and needed help, but no one in my life at the time seemed to understand or could help me.

After overcoming all those challenges, I found myself reflecting on the things I had been through, and I started thinking about others who may be going through situations as I did. It deeply saddened me to think of others suffering, feeling alone or hopeless. It was that moment that I decided I wanted to be able to be there for others and have the skills and knowledge to be able to help them see hope again, so I did my studies and became a counsellor.

My genuine empathy for other people is what has driven my passion as a counsellor and will continue to drive it throughout the rest of my working career.

If you are looking to make a change, then your starting point is a phone call away. Click the button below.


Relationships, Child and Adolescents, Families, Domestic Violence

Areas of Counselling:

Relationships, Child and Adolescents, Families, Self-esteem, Self-Confidence, Anxiety, Depression, Anger, Grief and Loss

“Amazing experience here. Specifically with Kate, she is always so understanding, calm, and creates an open environment for you to express yourself. Highly recommend.”

“Kate Maginnis is the most incredible counsellor I have ever been too. She truely understands each of her clients and she is so comfortable to talk to and puts people at ease.”

Joy Portrait

Joy Yao
Diploma of Counselling

About Joy

Joy has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

I provide counselling to clients who are experiencing significant emotional distress, relationship difficulties or workplace challenges. My services cover a range of issues, including career decisions that can help you decide which direction will be best for your future growth and development as a person.

Before working as a professional counsellor, I worked as a Certified Practicing Accountant for over a decade. During this period, I gradually discovered that my true passion is helping distressed people. My experience as an accountant taught me attention to detail and the ability to problem-solve. These skills serve me in helping clients achieve their desired results.

As a qualified counsellor, I strive to create an environment where you can feel comfortable enough with me to work together on finding solutions. My flexible approach allows for creativity in our sessions, leading to success!

I am fluent in both English and Chinese.

Both in-person and online sessions are offered, depending on your preference. I have a wide range of work and life experiences, which has allowed me to resonate with people from all cultures when they need someone who can relate to their difficulties. Whether you’re looking for help dealing with mental health issues like depression & anxiety, relationship or workplace issues – no matter what brings you here today, my goal is always to make sure each individual feels heard.

Our counsellor listened to our concerns, provided a practical sounding board and helped us with communication and strategies to use in the future. I would recommend this service.

If you are looking for solutions, then your starting point is here. Click the button below.


Relationships, Self-esteem, Self-Confidence, Anxiety

Areas of Counselling:

Relationships, Child and Adolescents, Families, Self-esteem, Self-Confidence, Anxiety, Depression, Anger, Grief and Loss

“Joy was wonderful. Easy to chat with and understanding. Helped me steer through a stressful time in my life”

“Our counsellor listened to our concerns, provided a practical sounding board and helped us with communication and strategies to use in the future. I would recommend this service.”

Relationship and Individual Counselling

Joley Moore
Bachelor of Counselling

About Joley

Joley has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

Hi, I am Joley, a passionate and dedicated counsellor with a strong understanding of empathy, compassion, and communication.

I have had some difficult life experiences, including being held up at gunpoint and suffering from addiction, anxiety, and various forms of domestic violence within relationships. Though these experiences were incredibly challenging for me, they ultimately sparked my journey to understanding who I am, apart from my identity as a wife and mother.

Before this self-discovery process, I worked in the transport industry for many years.

After recognising my passion for helping others, I went into support work before ultimately studying to become a counsellor – taking the skills that allowed me to develop personal understanding and pouring them into the counselling work I do today.

Special Interest Area:

Assisting people to process what comes out of self-dosed Psychedelics

Areas of Counselling:

Counselling is provided in the following areas: Couples Counselling, Self-esteem, Self-work, Anxiety, Depression, Family, Parenting, Teenagers

Trauma Counselling

Abbigale Smith-Steen
Bachelor in Behavioural Science
Masters of Counselling

About Abbigale

Abbigale has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

As a counsellor, I’m driven by my own experience of challenging personal battles with Eating Disorders, Anxiety and Depression. After finally finding a therapist that treated me as an individual instead of just another problem to diagnose and tackle, it inspired me to take the same approach in helping others who want more than diagnoses – to understand how unique each person is. To make this dream come true, I completed both Bachelor’s and Master’s degrees in Behavioural Science and Counselling, respectively; now ready to assist people in striving for the life transformation we all truly desire!

I’m passionate about helping my clients grow and reach their potential because everyone deserves the chance to discover who they truly are.

Sadly, a stigma remains attached to seeking therapeutic help, but we can break those barriers down together! Therapy isn’t just for people with life-long diagnoses; it’s an opportunity for anyone looking for guidance in navigating these tricky times and finding hope when things feel overwhelming. If you’re ready to try something new that could make all the difference, why not take this step towards self-realisation?

My areas of specialty include: 

Grief & Loss – Losing someone we love is an inevitable part of life and can be difficult to navigate. If you are having difficulty processing the loss of a beloved one, I am here for non-judgemental support as you heal, grow and practice self-compassion on your grief journey. Grief and  Loss counselling offers guidance at this time when everything feels so overwhelming.

Child and Adolescence – Dealing with teenagers can be daunting, but I’m passionate about helping this unique population. As someone who was recently in their shoes, it’s truly amazing to witness the transformative power of counselling for such complex and often turbulent lives! With my specialised skillset, I provide an understanding ear which is essential for any young person striving to make sense of behavioural issues or emotional distress that could otherwise have life-changing consequences. If you feel your teen would benefit from these services, please reach out now so we can start working towards growth and healing together.

Crisis & Trauma – Experiencing trauma can be a harsh, long-lasting reality. Struggling in its wake? Don’t let it linger any longer – reach out for help! Our trauma counsellors are here to assist you on your recovery journey; understanding the experience of turmoil helps equip us with the power we need to make positive changes. Start reclaiming control over life today and take that all-important first step towards healing – contact our office now if you want to explore options tailored just for you!


Grief & Loss, Child and Adolescence, Crisis & Trauma.

Areas of Counselling:

Counselling is provided in the following areas: Self-Esteem, Anxiety, Depression, Anger, Grief & Loss, Child & Adolescence, Trauma, CBT, ACT, and SFBT.

Malcolm Portrait

Malcolm Janke
Business Manager

About Malcolm

Customer service has always been a vital part of any role I have ever had in my working life. From my years working for Westpac bank in various positions dealing with the public to owning and operating a transport business, I have always been passionate about looking after the customer.

In my experience, there are too many places that don’t value the customer. It has never gone down well with me when a business does not look after me. So I make it my mission to ensure that our customers are given the respect and understanding they deserve.

From your initial phone call or web enquiry to booking and follow-up, I will do my utmost to ensure that your experience is warm and supportive. While I’m not a counsellor, I am friendly, understanding and will take your concerns seriously.

Give me a call, and I will be able to assist you.