About StartPoint Counselling

Here’s why you’ll get the results you’re looking for.

This page is about us but it is also very much about you. We understand how relationships, family, finances, self-esteem, and self-worth are being impacted by our Society.

With our help, you can live, love and enjoy life again.

Your bright happy future can be achieved by working with us and dealing with any stress, anxiety, depression, overwhelm, traumas and or grief.  All these emotions take their toll on our relationships.

We’ve noticed any weakness in your relationship with yourself or others can feel like it’s being magnified. This can impact our ability to think clearly and over time will affect our health, lowering our immune system at a time when we need it to be reliable.

Individual and Relationship Counselling.

Tracey Janke
Dip. Couns. M.A.C.A.
Certified Life Coach
Cert. NLP Practitioner
Grad. Couples Institute
Cert. Hypnotherapist

Author of “Reignite the Spark”

About Tracey

Life threw me some tough curves, leaving me discouraged and ready to quit. But somehow, I always managed to stay in the game. With no easy solutions readily available, I searched tirelessly for answers that would make a difference. But if I am honest, I was always looking for the magic bullet, the instant answer that so many people want.

My educational system and upbringing left me believing in an all-too-familiar plan of working hard in school, landing a great job, and aiming for success. But that doesn’t always produce the desired results. Despite giving it my best shot time after time, I experienced disappointment rather than reward until I learned to approach things differently.

After working hard for what seemed like an eternity, I had achieved the seemingly impossible, becoming part owner of a multimillion-dollar business. But fate had different plans – as soon as things started looking up again, the infamous Global Financial Crises hit hard and left my dream in tatters. The consequences were severe: bankruptcy and losing my house and car – even damaging my credit rating for seven years! At 50 years old, with yet another failed attempt under my belt, all beliefs shattered one by one. I thought there was no way out anymore…

So, I studied counselling and searched for and worked out many secrets to dealing with life, the roadblocks and brick walls, frustrations, and anxiety.

These are not magic bullets, but there are answers for those willing to put in the effort.

It doesn’t matter whether you are struggling or achieving mediocre success. I can help you, whether it’s your relationship, anxiety, depression, the fallout from a tough childhood or stress from your job. Let me help you achieve the success you deserve!

I am constantly studying to improve my skills and am passionate about helping people reach their full potential. My qualifications as a Counsellor, Life Coach, Hypnotherapist and NLP practitioner provide me with an array of specialist knowledge to draw upon.

Whether tackling individual or relationship problems, I produce real-life solutions that promote lasting change!

To work with me, you need to be committed to the journey. There will be work to be done. My availability is often limited. I specialise in working with more challenging cases. My pricing structure reflects my degree of experience and expertise.

To find out what I can offer you in your situation, book a 15-minute complimentary call with me.


Relationships, Life Coaching, Hypnotherapy, Trauma, Self-Esteem, Self-Confidence and Anxiety

Counselling Provided in the Following Areas:

Relationships, Life Coaching, Self-Esteem, Anxiety, Depression, Anger, Grief and Loss, Habit Modification

“I must say Tracey is the best in the biz, if you want someone that gets straight to work on you and your significant other she is the woman for the job. I love that she doesn’t sugar coat anything and gives you her absolute honest opinion whether you want to hear it or not. It’s exactly what I needed and I can’t thank you enough.”

“We’ve had a few sessions with Tracey since both as a couple and solo for the issues we needed to work on. My wife is more confident than ever now that she’s worked on her own issues with Tracey. If you’re unsure about counselling, I can tell you that it’s the best money we’ve ever spent and that you will get more than you pay for.”

Relationship, Individual, Adolescents and Children's Counselling

Kate Maginnis
Diploma of Counselling

About Kate

Kate has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

I am a proud parent of 3 great kids, and although I am in a great place in my life now, like everyone, I had my share of challenges to face and overcome. In the past, I have suffered from depression and suicidal ideation. I have come through years of the many forms of domestic violence, relationship difficulties, single parenting challenges, financial difficulties, grief & loss of loved ones and had low self-worth and made it to the other side. I felt alone, and like it was hopeless in many of these periods in my life, I felt helpless and needed help, but no one in my life at the time seemed to understand or could help me.

After overcoming all those challenges, I found myself reflecting on the things I had been through, and I started thinking about others who may be going through situations as I did. It deeply saddened me to think of others suffering, feeling alone or hopeless. It was that moment that I decided I wanted to be able to be there for others and have the skills and knowledge to be able to help them see hope again, so I did my studies and became a counsellor.

My genuine empathy for other people is what has driven my passion as a counsellor and will continue to drive it throughout the rest of my working career.

If you are looking to make a change, then your starting point is a phone call away. Click the button below.


Relationships, Child and Adolescents, Families, Domestic Violence

Areas of Counselling:

Relationships, Child and Adolescents, Families, Self-esteem, Self-Confidence, Anxiety, Depression, Anger, Grief and Loss

“Amazing experience here. Specifically with Kate, she is always so understanding, calm, and creates an open environment for you to express yourself. Highly recommend.”

“Kate Maginnis is the most incredible counsellor I have ever been too. She truely understands each of her clients and she is so comfortable to talk to and puts people at ease.”

Relationship and Individual Counselling

Joley Moore
Bachelor of Counselling

About Joley

Joley has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

Hi, I am Joley, a passionate and dedicated counsellor with a strong understanding of empathy, compassion, and communication.

I have had some difficult life experiences, including being held up at gunpoint and suffering from addiction, anxiety, and various forms of domestic violence within relationships. Though these experiences were incredibly challenging for me, they ultimately sparked my journey to understanding who I am, apart from my identity as a wife and mother.

Before this self-discovery process, I worked in the transport industry for many years.

After recognising my passion for helping others, I went into support work before ultimately studying to become a counsellor – taking the skills that allowed me to develop personal understanding and pouring them into the counselling work I do today.

Special Interest Area:

Assisting people to process what comes out of self-dosed Psychedelics

Areas of Counselling:

Counselling is provided in the following areas: Couples Counselling, Self-esteem, Self-work, Anxiety, Depression, Family, Parenting, Teenagers

Children's counsellor, NDIS, adolescents, adults, couples and families

Wayne Bowen
Diploma of Counselling

About Wayne

Wayne has been hand-picked and mentored by Tracey Janke to ensure that clients receive the highest standard of service.

Hello, I am Wayne. For over a decade, I have had the pleasure of a rewarding career in counselling. I have a warm, genuine, and intelligent approach to therapy. My goal is to become a beacon of support and guidance to those navigating life’s complexities.

I am committed to ongoing development because it is my professional obligation and because I want to deliver sound, knowledgeable, and effective counselling.

What sets me apart in the counselling field is my unwavering dedication to understanding and supporting each of my clients on a deeply personal level. I don’t just offer therapy, I create a unique therapeutic environment tailored to the needs of children, adolescents, adults, and families. This environment is designed to ensure that all clients feel not just heard, but truly understood and valued.

I create a safe space in therapy where the most honourable concerns can be shared without fear of judgement. I employ counselling modalities that offer practical tools that will empower my clients and guide them towards positive transformation.

Working with children is of particular interest to me, and I am particularly interested in helping those who come to me through NDIS. Every child, no matter where they are in life, no matter whether they are neurodivergent or neurotypical, deserves to achieve the best possible in life.

My approach is not just about addressing challenges; it’s about uncovering strengths, exploring personal resources, and, most importantly, celebrating each individual’s uniqueness. Your unique experiences and qualities are acknowledged and celebrated in our therapeutic journey.

Discover a path to empowerment with me, where your story is honoured, your strengths are amplified, and your journey towards positive change is supported with every step.

Special Interest Area:

Children and NDIS

Areas of Counselling:

Counselling is provided in the following areas: Couples Counselling, Self-esteem, Self-work, Anxiety, Depression, Family, Parenting, Teenagers and children.

Malcolm Portrait

Malcolm Janke
Business Manager

About Malcolm

Customer service has always been a vital part of any role I have ever had in my working life. From my years working for Westpac bank in various positions dealing with the public to owning and operating a transport business, I have always been passionate about looking after the customer.

In my experience, there are too many places that don’t value the customer. It has never gone down well with me when a business does not look after me. So I make it my mission to ensure that our customers are given the respect and understanding they deserve.

From your initial phone call or web enquiry to booking and follow-up, I will do my utmost to ensure that your experience is warm and supportive. While I’m not a counsellor, I am friendly, understanding and will take your concerns seriously.

Give me a call, and I will be able to assist you.